20 May 2022
Do you feel stressed out, angry and disrespected by clients who show up late? What is your “window of tolerance” for late customers? In this episode, Cheryl Peng and AnneMarie Lorenzini of Untamed Artistry share ways to ease your stress and develop richer relationships with clients. They’ll talk about the best ways to set boundaries, use direct and honest communication, and ensure that the quality of your artistry is not compromised.
Whether your acceptable window is 5, 10, or 15 minutes, the key is to inform your clients right up front that if they are late, there are certain parameters that you will need to follow, as the service provider. Don’t blame or shame the client, but do let them know that they may be charged for a full service, or they will not receive as many lashes as they would within the full window of the appointment you’ve reserved for them. There may be clients that will not tolerate your boundaries, and in these cases you may need to take additional boundary-setting steps including letting them know, kindly and honestly, that it's not a good fit for you.
Expect to hear:
21 November 2022
17 November 2022
10 November 2022
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