Returns

What’s your return policy?

We want you to be 100% satisfied with your Untamed Artistry products.  If there is a defective product or quality concern please contact us at hi@untamedartistry.ca and we will investigate the issue with you (#lashnerdstotherescue.) 

If there’s anything we are more proud of than our products, it’s our amazing customer support. We’ll work with you to help you use your product as much as possible. Untamed Artistry products are mostly created by hand, therefore mistakes happens aka #beinghuman. In those cases, full refunds are processed for your defective products. A shipping label for the return will be paid by Untamed Artistry and emailed to you.  

We also understand that, sometimes you change your mind. If you wish to return or exchange your unused or unopened products, please email us at hi@untamedartistry.ca. We can refund unused and unopened items within 30days (adhesive excluded). Untamed Artistry is not responsible for covering the shipping return costs on unused or unopened products.

Note for International Buyers: Due to expensive shipping rates, we cannot process free returns. All return postage will be at the expense of the customer.

What happens if my package is lost?

If your package becomes lost or stolen, Untamed Artistry will work with you and the mail delivery service to locate the lost package. Please email us at hi@untamedartistry.ca so we can help you locate it. Untamed Artistry is not responsible for lost or stolen packages.

What happens if my product isn’t available anymore?

In the unlikely event that an item becomes out of stock after your order is submitted, we will ship the rest of the items in your order and send you an email indicating that one of your selected items is out of stock and you will be refunded for that item. We will also refund your shipping. 

 

 

RETURN ADDRESS

Untamed Artistry Inc. 
206 - 1868 Glen Dr
Vancouver, BC V6A 4K4

Please contact us at hi@untamedartistry.ca  with any questions or to start your return process.

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