Common Client Misconceptions that Lash Salons Face with Samantha Klein

In this episode, AnneMarie talks with Samantha Klein, a lash artist that received her first set of lashes as a model for AnneMarie. Since that moment, Samantha fell in love with lashes and her life was changed as she became a lash artist herself - to help other women feel the empowerment she felt with her first set of extensions! Samantha shares some of the incorrect statements about lash extensions from her clients over the years, and how she responds to clients when they have been misinformed. AnneMarie and Samantha talk about retention, refills, different types of client lashes, how misinformation is spread online, and how they educate each client about each scenario.

Expect to hear: 

• Samantha’s background in the lash industry
• From being unhappy at work to finding a passion to now working in management
• The dangers of being treated terribly at work. Your self-worth can really be affected
• Running your own lash studio vs. working for someone else 
• Misinformation about lashes - some of the things Samantha has heard in the salon
• Client education about lashes - clearing up misconceptions with honest responses
• Refills, retention, and different types of customer lash applications
• Advice for other artists: Don’t give up, the industry can be so rewarding!

Connect with Samantha:

Samantha Klein LinkedIn

Connect with Cheryl and AnneMarie:

Cheryl's Instagram

AnneMarie's Instagram

Cheryl Peng LinkedIn

AnneMarie Lorenzini LinkedIn

Untamed Artistry Website